GARMENT DYEING AND ARTISANAL CRAFTSMANSHIP

Each Mason’s garment undergoes an exclusive artisanal dyeing and washing process that gives every piece its own unique character.

These treatments, carried out using certified, eco-friendly natural components, follow traditional craftsmanship techniques passed down over time.

Our artisanal expertise and tailoring are expressed in every detail: slight variations you may notice are not defects, but rather the precious mark of the skilled hands and care we dedicate to every single piece. This uniqueness and the subtle shade differences make each garment truly one of a kind — a genuine 1 of 1, representing the highest value of our manufacturing tradition.

CHOOSE YOUR SIZE CONSCIOUSLY

Every shipment — both outgoing and return — has an impact on the environment. This is why we encourage you to make a thoughtful size selection. To assist you, we provide helpful tools such as our SIZE GUIDE and PERSONAL SHOPPER SERVICE, designed to help you minimize unnecessary shipments and contribute to a more responsible consumption.

ARTISANAL VARIATIONS AND PRODUCT PRESENTATION

At Mason’s, we strive to represent every garment as accurately as possible, through carefully curated images and detailed descriptions that showcase the true quality of our products on your device.

However, please note that minor differences in color, fabric or fit do not constitute defects. Such variations may occur due to several factors, including:

• your screen’s color rendering;

• lighting conditions during photography;

• the natural uniqueness of each piece, as a result of our artisanal and tailoring tradition.

HOW TO RETUN AN ITEM 

If you need to return your order, you can request a return within 14 days of receiving the merchandise (the period starts from the delivery date). Please note that for customers in the USA / Canada and non-European countries, size exchanges or product replacements are not available—only returns are accepted.

To request a return you will need to email customerservice@masons.it

Upon receipt of the email, customer service will provide you with instructions on how to make the return.

For customers in the USA / Canada:

• You are responsible for shipping the item back to our U.S. warehouse at your own expense.

• We do not provide return labels or arrange home pickups.

• The return shipping address will be provided upon completion of the return request.

For customers in non-European countries (outside the USA / Canada):

• You must ship the item back to our headquarters in Italy at your own expense.

• We do not provide return labels or arrange home pickups.

• The return shipping address will be provided upon completion of the return request.

The right to return is only valid if the following conditions are met:

• The products must not have been used other than for size and fit testing. They must not have been washed and must not show any form of alteration

• The product may be tried, tested or verified, but
  must not be used, washed or damaged, other-
  ments will be claimed for the value

• Hemmed products cannot be returned.

• The identification tag and security seal must not have been removed or cut.

• Products must be returned in their original packaging, including any bags and accessories.

• Returned items must be shipped within 10 days from the notification of the return.

If all conditions are met, the full price of the purchased product will be refunded, excluding the original shipping costs. The refund will be made using the same payment method as the original order. Return shipping costs are the responsibility of the customer.

For any other questions, you can email us at customerservice@masons.it or contact us via  WhatsApp or chat available on the homepage of our website.